Privacy Policy

Effective Date: 7th July, 2025

Thank you for choosing Bluechip Technologies . We are committed to protecting your privacy and ensuring transparency in how personal information is collected, stored, and used.

This Privacy Policy applies to our software applications offered for custom deployment and on-premise installation (collectively, the “Services”) and outlines how we handle information related to customers, prospects, and users of our websites and Services.

1. Scope and Applicability
This Policy applies to:

Customers who license and deploy our software on their own infrastructure.
Visitors to our websites and online platforms.
Prospective customers and partners interacting with our sales or support teams.
Note: For applications deployed on-premise or in the customer’s private environment (e.g., cloud or data center), we do not have access to the data processed within those deployments unless explicitly granted via support agreements or secure access channels.

2. Information We Collect
We collect and process different types of information depending on your interaction with us:

a. Information You Provide to Us
Business Contact Information: name, company, email, phone number, job title, etc.
Account Information: login credentials if accessing our customer portal or support services.
Technical Support Requests: logs, screenshots, or diagnostic output voluntarily submitted by the customer.
Payment and Billing Information: if applicable, for licensing or support agreements.
b. Automatically Collected Information (Websites Only)
When you visit our websites or use our SaaS portals (if any), we may collect:

IP address
Browser type
Pages visited
Time spent on the site
Cookies or similar technologies (You can manage cookies via browser settings. See our Cookie Policy for more.)

3. How We Use Your Information
We use collected information to:

Provide product licensing and delivery.
Respond to customer inquiries, requests, or support tickets.
Communicate important updates, such as product changes or security notices.
Improve our offerings and understand customer needs.
Comply with legal or regulatory obligations.
For on-premise deployments, we do not access, collect, or process any data that resides within the deployed application environments, unless authorized for support or maintenance.

4. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share information with:

Service providers performing tasks on our behalf (e.g., billing platforms, cloud CRM).
Professional advisors (e.g., legal, accounting, or audit firms).
Authorities or regulators, if required by law or valid legal process.
Affiliates or successors, in the event of a merger, sale, or corporate restructuring.
Access to customer-deployed systems requires prior consent and is handled solely under a service agreement or support contract.

5. Data Retention
We retain personal and business information as long as necessary to:

Fulfill licensing and contractual obligations.
Provide support or services.
Comply with applicable legal requirements.
Data voluntarily provided under support agreements (e.g., logs or screenshots) is deleted as soon as it is no longer needed, according to our internal data handling policies.

6. Customer Data in On-Premise Deployments
Our customers retain full control and ownership over any data stored or processed within their on-premise or private cloud installations of our software.

We do not access or monitor these environments unless explicitly authorized.
Customers are responsible for ensuring compliance with data protection laws applicable to the data they process using our software.

7. Security Measures
We follow industry best practices to protect the confidentiality, integrity, and availability of data in our possession, including:

Encryption of data in transit and at rest (for cloud tools or transmitted data).
Role-based access control and audits.
Secure development lifecycle practices.
For on-premise software, customers are responsible for securing the deployments in their environments.

8. Your Rights and Choices
Depending on your region, you may have certain rights relating to your personal data, including:

Right to access or correct your data.
Right to object to or limit certain forms of processing.
Right to delete your data.
Right to lodge a complaint with a data protection authority.
To exercise any rights or make inquiries, please contact us at: privacy@bluechiptech.biz

9. International Transfers
If you interact with us from outside the country where we are headquartered (e.g., via email, support portal, or website), your information may be processed in countries with different data protection laws. We implement appropriate measures to ensure compliance with applicable privacy laws for cross-border data transfers.

10. Updates to this Privacy Policy
We may update this Policy from time to time to reflect changes in legal, regulatory, or operational requirements. If we make material changes, we will notify you via email or through our customer portal.

The latest version of this Privacy Policy will always be available on our website.

11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:

Bluechip Technologies
Data Protection Officer
Email: privacy@bluechiptech.biz
Address: HEAD OFFICE – 9b, Ologun Agbaje Street, Victoria Island, Lagos.