Oracle Cloud Integration Helps MTN Nigeria Digitally Transform

Oracle cloud application

Why Oracle Cloud integration works

As telecom companies expand and grow, the requirements for efficiency and ensuring their business operates to the best of their abilities.

Telecoms company MTN Nigeria’s parent group MTN Group decided to use Oracle Cloud Applications to drive one of the largest cloud transformations in the global telecom industry across all its core business areas, including human resources, finance, supply chain and operations.


Established in 2001, MTN Nigeria is Africa’s largest provider of communications services, connecting approximately 70 million people in communities across the country with each other and the world. In revenue terms, it is the single largest contributor to MTN Group, which services 270 million customers across 19 markets.

The digital implementation aimed to drive efficiency in inventory management, scale operations and integration across its local and regional operations through automation, self-service, IoT and mobile application capabilities. A key objective was enhancing management visibility across all business operations for real-time performance measurement.

How did Bluechip help with the Oracle Cloud integration?

MTN Nigeria decided to implement Oracle Enterprise Resource Planning (ERP); Supply Chain Management (SCM); Enterprise Performance Management (EPM); Customer Experience (CX); Platform as a Service (PaaS), and Oracle Service Cloud solutions with TechMahindra as their primary partner.

TechMahindra engaged Bluechip Technologies to identify, analyse, design, test and deploy the Oracle Fusion Cloud SaaS solutions in MTN Nigeria with the following objectives:

  • Systems Implementation and Integration of IT systems into the different business processes and applications.
  • Local Integration of MTN Nigeria impacted applications to Oracle Fusion Cloud ERP.
  • End to end Integration & testing of all impacted applications.
  • Implementation of new reporting capabilities across the company.

Bluechip’s project scope involved the review and implementation of the business requirements, business processes, technical interface and integration using Oracle tools – SOAR and OIC, systems integration testing, automation testing and user acceptance resting.


As a whole, the project ensured that many of the primary objectives laid out were fully met, including (but not limited to, read more in the full case study here):

  • Increased efficiency and business performance
  • Improved business visibility across the entire organization.
  • Improved collaboration between MTN Nigeria and external stakeholders.
  • Improved features and functionality of the system for the effective close of books at period end.
  • Improved engagement between the staff and the HR department.

From MTN Nigeria’s perspective, not only have their core business ERP applications moved to the cloud, with all the cost savings and efficiencies that brings, but reporting into MTN Group has become so much quicker and easier with Oracle Cloud EPM.

To read all about the outcomes and improvements of the transformation, click through to the full case study here.

Customer Data Management Key for First City Monument Bank 

customer data management

Customer Data Management in corporate banking

In 2022 and beyond, a bank’s success will increasingly depend on how well the growing asset of customer data is being managed. When it comes to decision making, both poor data quality and non-availability of data must be pro-actively addressed. First City Monument Banks (FCMB) looked to Bluechip Technologies as a partner to enhance its Customer Data Management using state-of-the-art cloud technologies.


First City Monument Bank (FCMB) is a member of FCMB Group Plc. Founded in 1982, the bank has a long history of stability and growth and today is one of the leading financial services institutions in Nigeria, with over 10 million customers.

Having successfully developed as a retail and commercial banking-led group, FCMB embarked on a Digital Transformation programme focused on Customer Data Management to continue to deliver exceptional services to its customers.

How did Bluechip help with the digital transformation? 

The aim of the project was to implement an end-to-end Data Warehouse and Business Intelligence solution with strong Data Governance on Microsoft Azure to provide the foundation for the bank’s business intelligence and digital banking initiatives.

The objectives included:

  • Operationalise data governance policies and bolster regulatory compliance with effective customer data management, including monitoring, enforcement, and reporting.
  • Provide a 360-degree customer view to enable marketing campaigns, customise offers and take business decisions quickly with trusted customer information available.
  • Introduce Executive Dashboards and Predictive Analytics across Strategic Business Units
  • Deliver a robust data platform to drive highly targeted campaigns.
  • Empower the business to leverage data for decision-making without dependence on IT.
  • Build a robust and scalable enterprise platform data warehouse/ business intelligence platform.
  • Integrate Data Governance Master Data Management tool into the Enterprise Data Warehouse and Business Intelligence platform.

Using its Customer Master Data Manager (CMDM) for administering and managing data quality helped Bluechip Technologies establish policies and procedures to drive data quality improvement.

The functionalities included:

  • Executive Dashboards are provided across various business units, available anytime, anywhere on any device using Microsoft Power BI.
  • Self-Service Business Intelligence delivered across the entire organization and Strategic Business Units.
  • Richer Customer Engagement Management.

Find out exactly what this included in the full case study here.


Bluechip’s Customer Master Data Management solution proved to be the ideal foundation for First City Monument Bank to execute it’s digital transformation vision.

In August 2022, FCMB Group Plc reported impressive growth in earnings, revenue, deposits, loans and asset under management growth in its first half-year financial results for 2022. The Group also recorded a 73.2 percent year-on-year growth in profit before tax and huge growth across all of its business segments, and Gross Revenue was up 34 percent year-on-year.

To read all about the outcomes and improvements of the transformation, click through to the full case study here.r