Bluechip Technologies’ Analytics Service will enable companies to integrate and analyse individual customer and data gathered from multiple sources to increase sales, enhance targeting efforts, and improve customer service. Analytical tools enhance targeting efforts by defining customer segments according to customer demographics, product preferences, behaviour, cost of service, potential market value, or other organizationally relevant measures.
Customer analytics exploit customer behavioural data to identify unique and actionable segments of the customer base. These segments may be used to increase targeting methods. Ultimately, customer analytics enable effective and efficient customer relationship management. The analytical techniques vary based on objective, industry and application, but may be divided into two main categories.
We will help organizations:
- Drive business processes based on analytics
- Enable real-time decision-making; timely insights to trends
- Get the right information to the right people at the right time
- Identify groups of customers with like attributes and behaviours
- Capture and analyse customer experience data from across the organization
- *Track segments and performance over time
Meeting the business requirements for leveraging BI, Performance Management and business process automation in organizations requires tight alignment of strategy, people, technology and processes for specific business objectives. In many cases these business situations require specific applications or systems that are not found “off the shelf” or not easily customized from traditional application providers.
This gap requires the rapid prototyping and development of applications that can be quickly and cost-effectively deployed. We will employ Rapid Application Development (RAD) methodology to deliver this service to our clients either on a 2-tier or an N-tier platform.
These applications can be:
- Business Process Automation
- Analytic and enterprise reporting solutions
- Custom solutions built on the Data Warehouse or Data Marts
Bluechip Technologies is a full-service business applications and system development/integration firm dedicated to providing vendor-neutral solutions that bring industry best practices to bear in developing client management solutions. In order to create a competitive business advantage for you, Bluechip is one of the three Oracle field delivery partners (FDP) in Nigeria, achieved by certification due to our unflagging service delivery excellence in general, and in system and hardware support in particular.
We believe in and execute total customer engagement and support. This not only serves a competitive edge but, better still, ensures that the customer’s issues are promptly resolved and necessary lessons and insights are learnt and improved upon as the partnership progresses. Bluechip 24/7 Service Plan equips you with enhanced coverage to help you proactively maintain higher availability. Features include 24/7 hardware service coverage with response time that depend on AR problem classification (Critical, Major and Minor) of technical support and OEM server maintenance, 24/7 telephone and online technical support, and access to self-help tools and Bluechip notifications.
Majority of our engagements include 24/7 offsite/onsite (depending on contract agreement) support services, which involves supply, installation, and fix of parts. See below a list of some of the clients which we support and their systems;
We assist organizations in assessing, planning, recommending and designing strategies needed in implementing and operating business solutions that are central to creating and maintaining a competitive business advantage